Return And Exchange Policy
We have a hassle-free return policy that allows you to return your purchased perfume within 7 days from the date of purchase, if it meets our criteria. We want to ensure your complete satisfaction with our products.
Exchanges may be possible but will be at our discretion and determined on case by case basis.
To initiate a return or exchange, please follow these steps:
- Contact our customer service team via [whatsapp/phone] within the specified return period.
- Provide your order number, the reason for the return/exchange, and any relevant details.
- Our team will guide you through the process and provide you with the necessary instructions.
Yes, if the returned perfume is in its original condition and meets our return policy criteria, you will be eligible for a full refund of the purchase amount. The refund will be processed using the original payment method.
Once we receive the returned product and verify its condition, we aim to process your refund within 7 business days. Please allow for additional time for the funds to reflect in your account, as this can vary based on your payment method and bank processing times.
Yes, excluding clearance sale purchase , our return and exchange policy applies to items purchased during sales or promotions. The same conditions and guidelines outlined in the policy still apply. Also please note, the promotion will not be applied to exchanging item.
If you’re returning or exchanging a product due to our error (e.g., you received the wrong item), we will cover the return shipping costs. If the return or exchange is due to a change of mind, you may be responsible for the return shipping costs.